Delayed Connection: Shoppers Expect Immediate Response

By milo on Sep 18, 2012 | 1 Comment

When it comes to service, it seems that customers’ patience runs low. Shoppers want dedicated service instantaneously, and while brands may have multiple channels of communication, most people still prefer the old-fashioned route: the phone. What consequences do retailers face if they don’t meet the immediate demand for instant customer service? Let’s take a look.

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One Trackback on “Delayed Connection: Shoppers Expect Immediate Response”
  1. [...] inmediata de servicio al cliente? Vamos a echar un vistazo en esta interesante infografía de Milo Local Shopping. ¿Qué conclusiones sacas [...]

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