2012 officially marked the transformation of mobile devices from mere browsing tools to purchasing portals, confirms the latest data by eMarketer. Nearly 11% of total United States retail ecommerce sales last year were made on mobile devices. We take a look at the rising adoption of mobile purchasing among shoppers—a…
When it comes to service, it seems that customers’ patience runs low. Shoppers want dedicated service instantaneously, and while brands may have multiple channels of communication, most people still prefer the old-fashioned route: the phone. What consequences do retailers face if they don’t meet the immediate demand for instant customer…
With a significant portion of Americans currently unemployed, retail stores have the pick of the litter when it comes to hiring help. But it’s not enough to simply fill the positions. A new survey of 5,000 retail shoppers reveals that store employees end up playing a major role when it…
Despite globally embracing online retail, shoppers still believe there will be room for their favorite brick-and-mortar shops in the future. In fact, a new survey reveals shoppers are ready for an elevated, cross-channel experience. Below we take a look at what else shoppers predict for retail’s future. ( click on…
The art of window-shopping isn’t lost on online shoppers. Research indicates a significant number of online shoppers actively fill up their carts but abandon them at the last minute. What’s keeping these shoppers from going all the way? We look at the new study by comScore to find out. (click…
Individual mobile users aren’t the only ones browsing virtual app stores. Turns out, American small business owners are embracing mobile apps in hopes of making their small venture more efficient. With countless service apps and quick solution apps at their fingertips, small businesses are gaining the competitive edge by going…
The days of making an actual vision board are obsolete. Today’s consumers are going virtual, eagerly pinning recipes, décor ideas, and future buys to their boards on Pinterest. They’re also following brands at a growing rate. But according to a new survey by Shop.org, comScore, and The Partnering Group, consumers…
Today, 46 percent of all U.S. adults own a smartphone, and more than half of them use the device to shop online. While these mobile consumers are browsing and buying, businesses without a concrete mobile presence are missing out. Take a look below to find out why it’s time to…
Cash mobs are popping up in the United States and worldwide, assembling en masse to shop at the small businesses within their communities. With word spreading via social media, organized crowds—cash in hand—are flooding one business at a time, boosting both morale and sales. We examine this phenomenon and offer…
To keep local shoppers coming back, retailers must provide more than exceptional service. According to a new survey they should also make it quick. We take a look at just how much local shoppers hate to wait, and what they expect from their local businesses. (click to enlarge)