Brother MFC-9970CDW All-In-One Laser Printer

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Product Details

Color Laser All-in-One with Wireless Networking and Duplexing.

The MFC-9970CDW color laser all-in-one combines print, copy, scan and fax in one powerful device. It produces high-impact color output at impressive print and copy speeds of up to 30ppm and offers fl exible connectivity with its Wireless, Ethernet and USB interfaces. This all-in-one features a 5" Color Touch Screen Display and automatic duplex print/copy/scan/fax. Optional high yield toner cartridges are available to help lower your operating costs - making this all-in-one the ideal choice for a business or workgroup.

  • 4-in-1: print, copy, scan, fax
  • Prints up to 30 ppm black or color (mfr specs)
  • Built in 10/100 Ethernet, wireless 802.11b/g, and USB 2.0 interfaces
  • Automatic Duplexing (two-sided) Print/Copy/Scan/Fax
  • Up to 2400 x 600-dpi resolution
  • 300-sheet standard paper capacity (expandable)
  • 50-sheet multi-purpose tray for envelopes and letterhead
  • Up to 50-sheet ADF (Automatic Document Feeder)
  • Monthly duty cycle of up to 60,000 pages
  • Approx. 16 seconds to print first page (color and mono)
  • 5" Color Touch Screen Display
  • 33.6Kbps Super G3 fax modem
  • 256MB RAM memory, expandable to 512MB
  • 20.9"H x 19.3"W x 20.7"D, 62.8 lbs.
  • 1-Year mfr. limited on-site warranty
  • USB cable sold separately

What's in the Box

Brother MFC-9970CDW Printer
(1) TN310BK Standard Yield Black Toner Cartridge (Yields approx. 2,500 pages)
(1) TN310C Color Toner Cartridge (Cyan), TN310M Color Toner Cartridge (Magenta), TN310Y Color Toner Cartridge (Yellow) (Yield approx. 1,500 pages each)
DR310CL Drum Unit (Yields approx. 25,000 pages)
Installation and Documentation CD-ROMs
AC Power Cord
Quick Setup Guide and Basic User's Guide


General Features
Color Black/Gray
Display 5" Color Touch Screen
Memory 256MB (Expandable to 512MB)
Color Print Resolution Up to 2400 x 600 dpi
Black Print Speed 30 ppm maximum black print speed
Color Print Speed 30 ppm maximum color print speed
Scanner Type Flatbed
Color Scan Depth 48-bit
Optical Scan Resolution 1200 x 2400 dpi
Interpolated Scan Resolution 19,200 x 19,200 dpi
Maximum Copying Speed (Black/Color) 30 cpm
Copy Reduction/Enlargement 25 % - 400 %
Fax Transmission Speed 33.6 Kbps
Fax Memory Up-to 500 page fax memory
Fax Features Ou-of-Paper Reception; External TAD Interface; Auto Fax Reduction (for fax receiving); Fax Forwarding; Automatic Redial, Dual Access, Fax/Telephone Switch; Duplex Faxing
Duplex Printing Yes
Automatic Document Feeder 50-sheet Automatic Document Feeder
Supported Media Sizes Letter, Legal, Executive, Folio, A4, A5, B6
Supported Paper Weight Supports 16 to 43 lb media
Input Capacity (1) 300-sheet paper tray, (1) 50-sheet multipurpose tray
Output Capacity 150-page output bin
Optional Paper Trays Optional 500-sheet tray
Duty Cycle 60,000 pages per month
Interface Hi-speed USB 2.0, 10/100 Nework; 802.11b/g Wireless
Networking Capability Yes
Wireless Capability Yes
Language Simulation PCL-6, BR-Script 3
Supported Windows Operating Systems Microsoft Windows
Supported Macintosh Operating Systems Mac OS X
Sound Emission 57dB
Power Required AC 110/120 V ( 50/60 Hz )
Power Consumption 615 Watts
Dimensions (WxDxH) 19.3" x 20.7" x 20.9"
Weight 62.8 lbs.
Replacement Toner Cartridge TN310BK, TN310C, TN310M, TN310Y, TN315BK High Yield, TN315C High Yield, TN315M High Yield, TN315Y High Yield
Replacement Consumables DR310CL Drum Unit
Manufacturer Warranty 1 Year Limited Warranty
What's in the Box MFC-9970CDW All-in-One, 1 x TN310BK Standard Yield Black Toner Cartridge ( up to 2,500 pages), 1 x TN310C/TN310M/TN310Y (up to 1,500 pages each), 1 x DR310CL Drum Unit (up to 25,000 pages), Installation CD-ROM, AC Power Cord, Quick Setup Guide and Basic User's Guide

Reviews (94)

  • Finally something that works
    2 years, 1 month ago at Staples
    Rochester, NY

    5.0 / 5.0

    Great printer, easy set up and no problems

  • Runner with Many Hats
    2 years, 2 months ago at Staples
    Phoenix, AZ

    4.0 / 5.0

    Pleasantly surprised by the quality of print.

  • Susan with terrible office skills
    2 years, 2 months ago at Staples
    Duluth, GA

    4.0 / 5.0

    I've owned a Brother MFC-9840CDW printer for personal use, I was satisfied with it, I purchased MFC-9970 CDW for office, it improved color printing and scanner function. I used to hold each invoices to scan almost over 30 pages with MFC 9840 CDW,because it has jammed papers. But now, I load invoices and let it scan without jamming, no touch!.
    The touch screen is cool.
    Only thing I should mention, the plastic material looks chiefer than MFC 9840 CDW and less durable.

  • Hal
    2 years, 3 months ago at Staples
    Dana Point, CA

    5.0 / 5.0

    Worth the money,found it on sale.

  • Financial Consultant
    2 years, 5 months ago at Staples
    Issaquah, WA

    1.0 / 5.0

    I bought this model and had to replace it within 9 months of purchase, which was covered under the extended warantee (NO PROBLEM). However, when I took the hi-capacity cartridges from the old machine (which were only 20% used) the machine wouldn't accept them,so I had to buy new ones at almost $150 each. The company said there is a tag inside the machine and on the cartridges that does not allow you to transfer a partially used cartridge, and I could not reset either the cartridge or the printer, the only solution was to buy all new cartridges.

  • Missy
    2 years, 5 months ago at Staples
    Temple, TX

    5.0 / 5.0

    Best purchase I could have made.

  • Yam the Bomb
    10 months, 1 week ago at Staples

    3.0 / 5.0

    I was hoping that this printer would print #10 envelopes well but no luck. They jam and wrinkle almost every time. Regular pages print very well.
    The scan is way faster than any other all in one I've ever used (HP, Brother and Epson) but if you load more then one sheet it grabs them all just about every time.
    For just a document printer and one sheet at a time scanner, it's very good.

  • Worker Bee
    10 months, 3 weeks ago at Staples
    Charlottesville, VA

    1.0 / 5.0

    This printer goes through toner cartridges very fast so the cost of operation is very high. It gets rear jams constantly. Wastes a lot of time unjamming. It might work well for a short time and then jams and will jam constantly for some time until one day it just works ok for a while. No rhyme or reason. Not reliable. Brother should take this one off the market.

  • Twin Gardens Realty
    11 months, 2 weeks ago at Staples
    Fair Grove, MO

    5.0 / 5.0

    Great crip documents - color right on.

  • Delo
    9 months, 4 weeks ago at Staples
    Eunice, NM

    5.0 / 5.0

    This is the best printer, easy to use and the double side print feature is awesome. It has good print in color and black with very distinct letters and numbers. This printer is very fast and economical. I would purchase the brother again.

  • Tasha - Office Manager
    9 months, 4 weeks ago at Staples
    Indianapolis, IN

    5.0 / 5.0

    This printer is great. We purchased it as a replacement from and old Brother product. This printer is awesome, it has duplex printing and scanning. This allows your company to be more sensitive to the environment with less paper usage. The toner cartridges are inexpensive and easy to replace. The machine is very easy to set up on a network for LAN and wireless. You can also scan and print to USB as well as to your computer and email. The printing and scanning functions are also fast.

  • David
    7 months, 3 weeks ago at Staples
    Scarsdale, NY

    5.0 / 5.0

    I am a technology consultant who recommends computer hardware products for my clients. This is a unit that I purchased for my own office because I've liked it that much. It provides a network connected scanner and very fast, duplex, scanning to a variety of locations such as a network folder, e-mail attachment, or USB drive. It also does good quality color printing and copying onto a variety of media types. I'm looking forward to a firmware upgrade that will allow toner cartridges to last longer, which I'm hopeful that Brother will release in response to the negative comments on toner life, but other than that it's a great machine.

  • Gerald
    8 months, 1 week ago at Staples
    Richardson TX

    4.0 / 5.0

    Fast good printer but colors are not crisp and true. Very easy wireless setup except you have to go to Brother site to download 64-bit drivers.

  • Goody2013
    8 months ago at Best Buy

    5.0 / 5.0

    "Brother is best known for monochrome and color laser printers. In 2013, they decided to stop manufacturing all-in-one inkjet printers and solely focus on the laser market." - Consumer Reports (in my conclusion, have a link reference to for the MFC-9970CDW that is tested/reviewed, a review that is complete with recommendations and estimations of the real world cost of ownership).I wish to cite just my experience. Why purchased? My needs, in having been around the block a few times, is to address the issues of home schooling and assist those in the work of home schooling with document production supporting continuously changing curriculum planning and goals. While needing the gamut of document production needs (from faxing of mark-up to final print ready production of PDF files), I specialize in the need for producing booklet printed materials utilizing legal-sized paper. The purchase decision: Speed does matter. This printer performs with a print speed of up to 30 ppm. Of course, no where near that speed can be had when using legal-sized paper in a duplex printing of graphic embedded booklets. Still, best possible speed as well as quality of print, reliability and economy of usage are very important considerations. With increased paper handling speed, it should be unquestionably accepted that mishaps will be much more horrific than those occurring in the use of low speed printer.I offer this review because I had more than 50 variable length booklets to immediately print upon completing set-up of the MFC-9970CDW printer. I had read of excessive paper curling, jams, and worse re the experience of some in having the MFC-9970CDW printer. I judged that over-heating could very much relate to not considering the environmental requirements of such seemingly innocuous need as the space between machine and structures such as a wall or a cabinet. I know that the selection of paper used is also critical. One is not an expert by merely placing fanned paper from a single ream of paper in the paper tray of an all-in-one printer. Following recommended best practice is important if not wishing to incur careless, perhaps even thoughtless mishaps. Some reviewers review the product as though they were a dentist working without a good doctor-patient relationship first being established.Who is with the most misfortune? Certainly, it is the patient (in this instance, the MFC-9970CDW printer). The reader of such offerings finds their interest piqued by the demise seemingly proven by a picture of accordion pleated jams, but the reader is not any better off in his/her buying decision if the decision is thwarted by unexplained processes.Before taking the opinion of another (especially regarding an item as critical to the experience of a workplace as is a multifunction, all-in-one printer) do have some indication of the reviewer's basis for reporting.I have just donated a work-horse of a printer of more than 5 years vintage: the Dell 3100CN with duplex upgrade, a truly one function laser printer. While still in working condition, thanks to my many under-the-hood experiences with the printer and with Dell, I must offer a disclaimer to anyone reading this review because my length of experience with my new printer of choice is very short. My MFC-9970CDW is only just unboxed.But it is precisely that... the merit found even in just the setup of this printer that requires me to offer my review. The Quick Set-up Guide was just that! Clear, with good organization. I had a fax of the warranty off in under 30 minutes of its big box receipt having occurred.The MFC-9970CDW is over 70 pounds, including its packaging. But much more than weight alone, my receipt was a factory boxed item complete with many measures relating to secure packaging of the delicate machine inside. Do be wary. The Basic User's Guide in only the preface offers the full disclosure on the machine's one year on site limited warranty. Key to all is that the Warranty is "given only the the original end-user/ retail purchaser." Very specifically, if the product was used, you are not the Original Purchaser. Well, I am the Original Purchaser. Removing the packing material from the machine offered a certain reward in knowing that this item is especially not something to consider buying as an open box purchase.I took time to follow each step and to re-check what I had done. I note that I was working essentially without assistance (but under the watchful guise of my significant other - my wife - in handling the moving of the printer from its box to its resting place on a well-built, heavy duty file cabinet specifically designed to be a heavy object holder and offering rollers allowing mobility.This printer has need for complete access to its rear paper tracking mechanism. I know the experience very well in having owned the Dell 3100CN with its add-on duplex unit which of course attached to the rear of the printer.The Quick Setup Guide clearly notes that the printer must have 10 inch clearance from its back side to any wall and 4 inches on either side. That's when it is in operation. Of course, the wheeled base and the extra length power cord and connection type of choice (LAN but you may choose USB or a Wireless network connection), allow for the printer (with its 60 lb., unboxed weight) to be moved out into an area allowing easy access as needed. That's just smart planning.... There is no need for photos of accordion-shaped paper removed from paper jams or citing the need to use pliers to remove paper bits. If adhering to best practices of folks having years of involvement with all types of printers, one should know that one must report on the multiple facets of just how the machine is used, its environment, and one's own credentials. If wishing to have just the facts, open and read their "All-in-one printer Recommendations" at ...And do keep on keeping on.... This printer produced my needed supply of booklets in time for important continuing endeavors. For my needs as I view them for the next 5-8 years, the MFC-9970CDW printer has the quality of manufacture to meet my needs. And though my usage experience is minimal, I rely on the expertise of the likes of Consumer Reports.The process for certification of a product is generally summed up in four steps:1) Application (including testing of the product)2) Evaluation (does the test data indicate that the product meets qualification criteria)3) Decision (does a second review of the product application concur with the Evaluation)4) Surveillance (does the product in the marketplace continue to meet qualification criteria)

  • Gerald
    7 months, 2 weeks ago at Staples
    Richardson TX

    3.0 / 5.0

    I tried to contact Brother Tech Support but they will not return my calls and emails. I will try again but I am unhappy.

  • NJCC Webmaster
    1 year, 10 months ago at Staples
    SV, AZ

    3.0 / 5.0

    This printer has great admin controls but it is very slow to warm up and takes too much time between print jobs. It does not meet the specifications listed on the data sheet.

  • Dan
    2 years, 5 months ago at Staples
    Turlock, CA

    5.0 / 5.0

    We use this printer for both business and personal use. I just upgraded from the Brother MFC 9840CDW. Both machines offered wireless connectivity, but the new Brother iPrint App allows easy printing from an iPhone or iPad...this was a big plus. This printer is faster and quieter than the 9840 ( which I also thought was a good printer BTW). The MFC-9970CDW has been in service for 3 weeks now and we are very satisfied. Prints quickly (30 ppm) and quietly. I was impressed with the scan speed improvements even at highest resolution. Staples delivered at no added cost in one day...nice. . No complaints at this point.

  • SherylW
    2 years, 11 months ago at Staples
    Phoenix/Prescott, AZ

    5.0 / 5.0

    We did a lot of research before buying this and found it to be the most cost efficient. Now that we have used it, we also love it's features and quality. We would definitely buy it again.

  • Roughrider
    2 years, 11 months ago at Staples

    5.0 / 5.0

    This printer was somewhat pricey, but in the end I got a $100 off coupon which made it very competitive. Huge box for a large all-in-one.
    Set up was easy, toner is easy to change, print quality is good, ease of use good. Used this for a little less than a year and producing great quality. I use it to scan documents and photos, print, and copy. I have not used the iPrint and Scan yet, but plan to.

    High yield toner cartridges help to save money. Very reliable so far.

  • Felice
    3 years ago at Staples
    Willow Grove, PA

    5.0 / 5.0

    I've had for a month and I have used all features (scanning, fax, copy) and have had no problems. Great for small business (childcare center). I would recommend to anyone.

  • Home office and family user
    3 years, 1 month ago at Staples
    westchester, ny

    5.0 / 5.0

    Needed to replace a Xerox MFP that no longer worked well with Mac and Windows 7 and needed a new drum. This Brother works perfectly with my home iMac, my work Dell, and my son's MacBook Pro. Very easy to setup on Mac. Harder on Windows 7, but I got it figured out. Scans to all of them. Prints from all of them. Goes to sleep quickly when not being used and is silent when asleep. Wakes up automatically pretty quickly when something is sent to it for printing. If it was sleeping, about a minute to get the first page out, but the rest are very quick. Very happy with it. Only negative was having to endure the very hard sell for the extended warranty that I did not want (those Staples sales people just wouldn't take no for an answer till i got visibly mad with them).

  • Office worker
    1 year, 4 months ago at Staples
    Los Angeles

    1.0 / 5.0

    I had an Epson Aculaser CX11NF, which died of old age. I got this Brother thinking it had the same high quality, same features. I became quite sad. The quality is very low, not good for photos, barely good enough for basic office color docs. Toner runs out FAST! To replace one color, you have to take all cartridges out and clean all wires. Otherwise, machine works fine. I wouldn't recommend it because the quality is too low. I was very disappointed, probably should've returned it.

  • lizzielizzard'
    1 year, 4 months ago at Staples

    2.0 / 5.0

    From the minute this 50-60 lb. gargantuan arrived, it was too late to return it. I'm ecologically-minded, so I converted the box it came in, into a small storage shed for my garage. There was no choice. Either you turn the box on its side and slide the thing out, turn it right side up and then straight lift it to a counter OR, you straight lift it from the box while it sits on the counter and while the thing is in your hands and in the air, slap shoot the box out of the way and lower the monster to the counter.

    THAT or you have to get a second person to help out. I know. All you guys who hang at the gym swear you set up this thing alone and easily, but I'd bet a lot of you really razored the box down the sides and slid it out onto the corner.

    Once you've done all this, it makes it mentally and physically unlikely you'll return it. Why would I think to return it? It does do everything it proposes in the ads except for that REAR FEED for envelopes thing, but what bothers me is that the whole market in copiers and printers avoids the 800 pound gorilla in the room.

    Why, why do you have to charge $70-$100 for a cartridge when you've made enough money of the frontside of this deal by charging almost $600 for the machine? (You don't have to go to Harvard B-School to know you give away the "razor" and let the customer spend a lifetime buying your "razor blades").

    Why, in this age of the 99% righteously complaining about being taken advantage of, does your company have to stick it to us (and I'd guess most of us who actually buy the machines and the cartridges on our credit cards are not the 1%) on the front-end and back-end?

    The final straw was when I had one big job after another requiring just black print. There is some counter in this machine that counts copies, and doesn't discern color vs B/W, and when I used up the black ink cartridge, the three color cartridges declared themselves used up. I actually replaced them in addition to a new black cartridge in order to get my job done. I couldn't get another printer or seemingly, get Brother to help me fix this printer, in the time I had. Then, I had to replace all the color cartridges again, in order to fulfill my jobs on time.

    There is a setting somewhere on this thing where I stated I wanted all B/W printing, but I can't see where that is respected. I was told that all colors were used to made black print, not just the black cartridge.

    Also, ask the company what the industry standard is for "page of print". I couldn't believe it when I was told it was the amount of black print, not on a full page of print, but that of ONE paragraph of approximately 140 characters. Are you kidding? That cuts down the touted 500 pages of print per cartridge to what I would consider about 125 pages of print.

    I read the regular User's Manual and the Advanced User's Manual. No mention is made, that I can see, that would allow me to just use the black cartridge, but if there is, I'll just have a whole stack of color cartridges for that future job needing them. I've asked the company. No answer.

    If I get a sufficient answer, and the company help quickly and easily solves the problem, I'll rewrite this review. I've used Brother MFC for ages and loved them. Please prove me wrong.

    Unfortunately, what I'm getting is fear of touching this machine. It's like the hotel room mini-bar of unsuspecting expense. So, if you think of this machine as being economical, my question in the title of this review is answered. Someone else is paying for your cartridges, not you.

  • The Hammer
    3 years, 4 months ago at Staples
    Hilton Head, SC

    4.0 / 5.0

    We were very happy with this product and recommend it highly, BUT if you have a business and are faxing things routinely (and the fax numbers you are dialing happen to be busy) you spend a lot of time babysitting the printer.

    I can't believe that anyone in this day and age doesn't include that function. Even cheapo faxes can do that! It broke my heart because otherwise, this was a nice printer.

  • Tech Junky
    3 years, 4 months ago at Staples
    Bridgewater, NJ

    4.0 / 5.0

    When the product arrived the back cover was "defective" [...] Overall I'm pleased with the quality of the printing. The color is good for every day use. The printer is large, however, I don't consider it any bigger than many other printers on the market. Its noise level is comparable to most laser printers on the market. There are a few parts that seem a bit flimsy, however, overall it appears to be solid machine. I found the setup to be straight forward, however, I'm somewhat technical so it may not be so easy for someone who is not. I do wish they made it easier to setup speed dial numbers and email addresses. Overall the functionality it provides meets our business needs perfectly.While its not perfect the 9970CDW is a great MFC for workgroups. I gave it 4 stars (unfortunately 4.5 stars isn't an option) because of a few parts being a bit flimsy, however, I would certainly purchase another one if we need another MFC.

  • Small Business Owner
    3 years, 5 months ago at Staples
    Los Angeles, CA

    5.0 / 5.0

    I bought this printer when my old HP 2840 died, and was very pleased with the ease of set-up (haven't tried the wireless yet). I really like the duplex printing feature, which is very fast! Looks nice, easy interface, and very quiet, too. The color quality isn't so great (not the best printer for photos or glossy brochures); the reds are a little orange, etc. Great printer for my small business.

  • officemgr195
    3 years, 5 months ago at Staples
    Albany, NY

    5.0 / 5.0

    Why waste your time with large copiers on wheels? Why depend on a service to show up? This machine does the job. You own it. Simple. End of Story. There is no need to have a large copier when this does the same thing, and then some. The Automatic Duplexing system is GREAT. No more guessing and manually printing double sided documents. It will produce 30ppm in black and/or color. The touch screen is also a great feature. You will feel like you are using a commercial machine at a printing store while being "in the comfort of your own business".

  • Havana
    1 year, 10 months ago at Staples
    New York, NY

    5.0 / 5.0

    This was very easy to set up--it took me about 10 minutes start to finish! (We are an all Apple Mac environment.) It appeared instantly on my network, the driver software immediately downloaded and voila--I was printing! I did the same procedure with the wireless Macs here. Mac users, just toss the CDs that come with the machine---you don't need them. So far, it's been printing good quality color docs very quickly. I faxed in the registration--piece of cake to figure out--and we received a fax back from Brother immediately saying they had received ours. Al in all, very happy. We compared with a similar Canon all-in-one but the key factor going for this one was the replacement cartridges--twice as much for toner and drum replacements on the Canon!

  • Small Business User
    2 years, 9 months ago at Staples
    Charlotte, NC

    3.0 / 5.0

    Everything in previous reviews holds - great print quality, not so good with photos. Duplexing, scanning, copying - all good. But, by far, the worst part is printing envelopes. You have to have easy access to the BACK of the printer, make manual adjustments EVERY TIME you print an envelope, then manually change it back EVERY TIME. This is a MAJOR drawback - absurd really. What small business does not print envelopes? We will have to have a separate printer dedicated just to envelopes for this reason. Somehow I missed the reveiw regarding printing envelopes - if I had seen it, I would not have purchased this machine.

  • Jake
    3 years ago at Staples
    North East PA

    2.0 / 5.0

    I bought this printer to speed up our printing of manuals. It is faster than an inkjet, but you'll pay for it! I printed two times the amount I printed on this printer for 1/6 of the cost! In no time at all I spent $900 dollars in toner. I printed more than double the amount on an $89.00 HP inkjet I picked up while on location, and it only cost me $200 in ink! I believe I would return this printer if I could but I have had it for 3 months.